NetGuard Contracted Technical Support
All Worldwide Services clients have access to technical support during normal business hours, and NetGuard contract clients have access to 24×7 support. Worldwide Supply’s standard warranty technical support is available for assistance with basic troubleshooting and RMA authorization. NetGuard clients are also eligible for in-depth troubleshooting and advanced configuration assistance.
Contact Worldwide Services Technical Assistance Center
- Hotline 24×7: +1 855 201 0421 (for calls originating within the United States)
- Hotline 24×7: +972-391-7084 (for calls dialed from outside the US)
Opening a Support Ticket
If you contact the Worldwide Services Technical Assistance Center, please be prepared to provide the following information:
- Contact name
- Company name
- Phone number
- E-mail address and/or IM
- Product serial number
- NetGuard contract number (if available)
- Description of problem
