Your Global Source for Network, Server & Storage Maintenance Solutions
NetGuard is Worldwide Services maintenance program providing same and next business day IT, network hardware replacement and field services with anytime access to Certified Engineers and web resources to help ensure fast, expert resolution of critical network, server, and storage issues.
With NetGuard, you can add and manage any support contract – from any OEM network equipment provider – using NetGuard’s portal as a single point of reference for all items under all contracts. In addition, NetGuard provides:
- 200+ fully-supported current and legacy OEM product lines
- Global state-of-the-art 24×7 expert-level technical assistance
- Personalized solutions: same and next business day parts and products or 4-hour on-site spare service, and field support mobility
- Multi-OEM vendor solutions rolled into one simple, customized contract
- Private portal access to Worldwide Services web-based proprietary software
- Contract management, ticketing system and knowledgebase technical library access
Worldwide Services 400 global service and sparing centers in 79 countries guarantee coverage in all major markets within 24 hours.
We guarantee 2 and 4-hour on-site field service, provided by certified technical engineers trained by the OEM with decades of experience.