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NetGuard Maintenance: One contract, better coverage, less money | August 10th, 2016

When a publicly traded Telecom/Internet Service Provider (ISP) came to Worldwide Services asking if we could replace Cisco SmartNet with a more flexible, cost-effective equipment maintenance solution, the answer was easy—NetGuard Maintenance.

Developed in 2011 to help customers more efficiently support legacy routing and switching systems, NetGuard immediately slashed the ISP’s Cisco maintenance costs by 55 percent.

But the story isn’t over yet–

  • A year later, the ISP faced a similar problem with some HP and Dell servers. They came back to Worldwide Services again, and we promptly reduced their maintenance costs by more than 50 percent.

In both cases, our client was impressed with the quality of our service and our team and the relationship grew into their eventual purchase of our pre-owned networking equipment.

  • By year three of our relationship, they called us “We’re looking for an alternative to NetApp’s maintenance contract. Can you help?”

NetGuard replaced NetApp’s maintenance program, and the client saved more than 60 percent a year.

This is a classic NetGuard client experience–It started as “the SmartNet alternative,” and steadily expanded into one of the most robust, multi-vendor hardware maintenance platforms in the infrastructure management marketplace.

Upgrade Your Network Based on Your Needs—not the OEM

Just One End-to-End Hardware Equipment Maintenance Contract

A comprehensive third-party solution, NetGuard can cover all of your OEM brands under a single contract. With just one phone call or log-in to your NetGuard web portal, you can access all of the maintenance agreements (where you are saving more than 50 percent).

Our field-experienced engineers and technicians have deep expertise in managing all major OEM brands including:

Cisco ∙ Alcatel-Lucent ∙ Arris ∙ Fujitsu ∙ Ciena ∙ Nortel ∙ Tellabs ∙ Nokia ∙ Ericsson ∙ HP ∙ Dell ∙ NetApp ∙ Juniper∙ Brocade∙ Avaya ∙ Oracle ∙ F5 Networks∙ Harris

Worldwide Services global service and inventory centers make it possible for us to reach all major markets within 24 hours. We guarantee four-hour on-site service, provided by certified engineers and technical experts who have amassed 30+ years of technical expertise.

Why NetGuard Maintenance is a “No Brainer”

  • Add and manage any support contract–from any OEM network equipment provider–using NetGuard’s Portal as a single point of reference for all items under all contracts
  • 100+ fully-supported current and legacy OEM product lines
  • Global state-of-the-art 24×7 expert-level technical assistance
  • Personalized solutions: next business day parts and products, four-hour on-site spare service, and field support mobility
  • Multi-OEM vendor solutions rolled into one simple, customized contract
  • Private portal access to Worldwide Services web-based proprietary software
  • Contract management, ticketing system and KnowledgeBase technical library access

Few things in business today are “no-brainers.” But when you can slash expenditures by more than 50 percent, receive higher quality service and virtually eliminate OEM administrative headaches, isn’t it worth checking out?

Welcome to NetGuard.

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Seven Insider Tools to Know Before Moving Your Data Center to Third Party Maintenance | February 09th, 2015

Increasingly, enterprise IT managers are learning that adopting third-party network maintenance is not only exponentially less expensive, it also alleviates a mountain of administrative headaches associated with managing SLAs from multiple OEMs.

If your telecom, healthcare organization or enterprise is thinking about migrating from original equipment manufacturer (OEM) maintenance to save money and virtually eliminate labor-intensive administration, you’re not alone.

A little insider ‘heads-up:’

Clearly, the OEMs would rather you not know that third-party maintenance exists. When you break this news to your OEMs, they will promptly deliver a plethora of reasons why you should stick with them (obviously). Don’t buy this verbiage until you’ve had a few meetings with third-party network equipment and maintenance services.


“Once we moved to Worldwide for system maintenance,

our costs were reduced by about 75 percent.

We saved thousands of dollars from day one.”

Global Telecom


One of the biggest compliments we receive from new clients is their realization that we ultimately provide a higher level of end-to-end service, supported by lifetime-guaranteed equipment —at a significantly lower cost.

This success is attributed to our field-experienced OEM-Certified Engineering and Operations team, who has amassed decades of experience designing, configuring, testing, troubleshooting and repairing network equipment.

Your equipment OEM is in the business of manufacturing hardware and motivated to charge exorbitant fees for system maintenance in order to nudge customers to buy new (often unnecessary) products. Conversely, Worldwide Services specializes in providing higher quality, end-to-end network maintenance, at a markedly lower cost.

During your search for the best third-party maintenance partner, we’ve outlined some tools to use which will help refine your search and help you choose the right third-party partnership for your network.

1. Schedule potential service provider meetings four to six months before your current agreement expires.

Take a look at your OEM service line agreements and when they will be up for renewal. This will provide a clear time frame for how long you have to conduct a proper vetting to find the right maintenance provider. Six months is an ideal period to complete candidate research, hold a phone meeting and then move to a live presentation. Doing so will also allow your team to have ample time to prepare for a seamless and error-free transition.

2. Speak directly with the technology team who will be handling your system on a day-to-day basis, not just the sales team.

At Worldwide, we have found that introducing our engineering team and technicians to a new client’s work team establishes a positive relationship even before work begins. As you narrow down the selection process, ask the candidates to bring along some of their engineers to discuss the scope of the project. Again, any reputable service provider will be happy to do this.

3. Ensure they have product inventory and field-experienced manpower close to your domestic and global sites.

Most enterprises have data center operations in multiple sites (and often several countries). Your new maintenance provider should have distribution centers and certified staff near all of your locations to optimally troubleshoot and replace products in the shortest time possible.

4. Ask for client references

Reputable, experienced third-party maintenance organizations will be happy to provide customer references with whom you can speak. The provider should also be able to put you in touch with a client reference who has a similar operation in size and scope to your own.

5. Unlike working with an OEM, your third-party SLA can be customized

One of the biggest complaints about OEM relationships is the lack of flexibility of services. Why pay for something you don’t need? Every network is unique just the way every organization is unique. A third-party maintenance provider will create a program that includes just the products and services you need, and nothing more.

6. Consider a phase-in transition approach

Starting with a segment of your network can be less stressful to the system than a full and immediate changeover. This isn’t possible during a merger or acquisition IT migration, but it can be a great alternative for businesses who are undergoing a less dramatic network maintenance transition.

7. Recognize that third-party maintenance can co-exist with OEM programs still in place

You’ll always find that flexibility is a keystone to third-party maintenance providers, including an occasional need to work in tandem on some networks, while a TPM is tested or during the transition, for example.  We frequently work alongside OEM partners to provide a complete maintenance solution.

One End-to-End Hardware Equipment Maintenance Contract

NetGuard third-party maintenance protects and maintains all of your OEM brands under a single contract and save more than 50% over OEM SLAs.

Our field-experienced engineers and technicians have deep expertise in managing most OEM brands including:

Cisco ∙ Alcatel-Lucent ∙ Arris ∙ Fujitsu ∙ Ciena ∙ Nortel ∙ Tellabs ∙ Nokia ∙ Ericsson ∙ HP ∙ Dell ∙ NetApp ∙ Juniper∙ Brocade∙ Avaya ∙ Oracle ∙ F5 Networks∙ Harris

Our global service and inventory centers make it possible for us to reach every geographic market within 24-48 hours. We guarantee four-hour on-site service, provided by certified engineers and technical experts with have amassed 30+ years of technical expertise.

Our field-experienced engineers welcome an opportunity to learn more about your telecom, healthcare system, optical transport, enterprise, telco or cable system.


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