Network Monitoring 24×7
Worldwide Services – delivered within the ITIL framework – include:
- Incident Management
- Event Monitoring and Management
- Reactive Circuit Support
- Service Request Support
- Scheduled Maintenance Support
- Problem Management
- Change Management
- Performance Management
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Our 24x7 network operations center (NOC) services supplement your existing network and IT support to accelerate resolution of infrastructure failures and manage performance.
A customized package is created from these services at one of three technical support levels:
- Tier 1
- Advanced (Tier 2 and 3)
Worldwide Services also offers supplemental services to clients with internal NOC capabilities:
- On-Demand NOC Support: provides backup NOC support for client’s own/on-site NOC
- NOC Operations Platform Service: provides operations platform – software, systems and support – for clients to operate their own/on-site NOC
Worldwide Services integration, project management and transition services help with NOC setup, internal or outsourced.
Why Choose Worldwide Services?
Customized to your unique needs, our 24×7 NOC monitoring and reporting solutions offer:
Uptime in your business is critical, and Worldwide Services gives you more of it. Our lightning-quick response rate means that incidents are detected, recorded and resolved before your customers – and often your employees – even know there’s a problem. From national carriers to global enterprises, Worldwide Services clients report:
- A significant reduction in downtime
- Rapid resolution of incidents around the clock
- More satisfied customers and end users
- Happier and more productive network and IT support staff
When you work with Worldwide Services, you get full visibility into your network at all times. Our web-based portal allows you to track what we’re tracking in real time, from NOC support activity to network and IT infrastructure. Key metrics, including active tickets, alarms and usage trends, help your team benchmark network performance and determine the root cause of ongoing issues.
While Worldwide Services employs cutting-edge technology and sophisticated operational tools, it’s our depth of knowledge that makes the difference. With decades of experience in network monitoring and engineering at the executive level – and thousands of mission-critical decisions under our belts – we’ve become the go-to resource in the industry.
Worldwide Services custom NOC solutions not only protect and enhance your network, they also lower your costs. Using us provides significant savings over implementing an internal NOC – and it frees up your technology team to focus on strategic business objectives rather than putting out fires.